Refund and Billing Policy
Billing Policy
ONLINE BOOKING: When you book online our booking software platform requires payment in full. You can avoid this by calling to book and we can capture your credit card information to hold your reservation . If you do book online our merchant charges a 6% convenience fee. We do not receive this fee, it is collected directly by our booking platform Merchant "Fareharbor". However, if you call to book we can process your information directly and avoid the merchant fee.
CALL TO BOOK RESERVATIONS: When you call to book we will take your credit card over the phone to secure your reservation but we will not charge you until the day of travel! You will also be given an opportunity to pay cash if you so desire. There is no convenience fee when reserving this way since we are allowed to make the reservation through our back end system. To call to book contact reservations 1-877-257-1529 or 863-268-0577. If you would like to request a booking after hours, you can send an email via our contact form and we will call you during business hours to collect your credit card information and confirm your reservation.
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LARGE GROUPS OF 12 OR MORE
When booking large groups of 12 or more we require a credit card on file to make the reservation. Our largest boat seats 11 guests so anything more than that would require multiple boats. A 20% off discount will be deducted from your reservation and each ticket price will be based off the lowest ticket price available to ensure the best discount. We require a 50% deposit a minimum of two weeks prior and final payment will be due the day before departure. If your headcount changes within 24 hours of departure, then those individual tickets will not be refundable. However, we will issue digital gift cards for those last minute individual cancellations that occur due to circumstances beyond the guest's control. We can accommodate groups up to approximately 50 people.
Refund and Cancellation Policy
CANCELLATIONS: All reservations (excluding Legoland Fireworks) which are cancelled at least 48 hours from departure will be refunded 100% of any prepaid fare. However, If you need to cancel your trip for any reason you must contact us no later than 48hrs prior to your scheduled cruise to avoid being charged a $50.00 cancellation fee.
NO SHOWS: All no shows will be charged the total cost of the booking. We are a small company and do not require a booking minimum. As a result, we may be putting the boat out just for your reservation. We thank you kindly for giving notice when you need to change or cancel plans. We are very flexible and will do whatever possible to accommodate you.
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Legoland Firework Refund Policy
Fourth of July Legoland Fireworks bookings have a 2 week cancellation policy due to high demand and limited seating. If you cancel with less than2 weeks notice there is a $75.00 fee and any no shows will be charged the full fare. If you book a Legoland Sunset Firework tour and Legoland cancels the fireworks for any reason you will be refunded the difference between the standard sunset cruise price and the Legoland firework cruise price.